Refund policy

Return and Refund Policy

At Inter Craft, your satisfaction is our top priority. We are committed to providing high-quality products and a hassle-free shopping experience. If you are not entirely satisfied with your purchase, we are here to help!

Eligibility for Returns

  1. Timeframe:
    • Items can be returned within 7 days of delivery.
  2. Condition:
    • Products must be unused, undamaged, and in their original packaging with all tags attached.
  3. Proof of Purchase:
    • A receipt or proof of purchase is required to process returns.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products.
  • Items on sale or purchased with promotional discounts.
  • Items damaged due to misuse or mishandling by the customer.

Return Process

  1. Contact Us:
    • Reach out to our customer service team at [Insert Email/Phone Number/WhatsApp Link] with your order details.
  2. Approval:
    • Once your return is approved, we will provide instructions for sending the item back.
  3. Shipping:
    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds

  1. Inspection:
    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  2. Processing Time:
    • Approved refunds will be processed within 7-10 business days to your original method of payment.
  3. Partial Refunds:
    • In cases where items are returned damaged or not in their original condition, a partial refund may be issued at our discretion.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, contact us with details of the issue.

Damaged or Defective Items

If you receive a damaged or defective item, notify us within 24 hours of delivery. We will arrange for a replacement or refund at no additional cost.

Contact Us

For any questions or concerns regarding returns and refunds, feel free to contact us:

Thank you for choosing Inter Craft. We value your trust and strive to provide a delightful shopping experience!